Start a Return

How to Return Your Order

We want you to love your STRYV pieces! If something isn't quite right, here's how to start a return:

Return Policy Summary

• Returns accepted for Store Credit only
• No refunds for change of mind or incorrect sizing
• Sale and discounted items are final sale
• Items must be unworn, unwashed, and in original condition with all tags attached

Return Process

Step 1: Check Eligibility Ensure your item meets our return conditions:

• Unworn, unwashed, and un-perfumed
• Free of makeup, deodorant, dirt, or fake tan
• All swing tags and hygiene stickers intact
• Original packaging included

Step 2: Contact Us Email us at  info@stryvcollective.com with:

• Your order number
• Items you wish to return
• Reason for return

Step 3: Package Your Return

• Securely package items in original or similar packaging
• Include your order number inside the package

Step 4: Ship Your Return

• You are responsible for return shipping costs
• Use a trackable postal service (we recommend Australia Post with tracking)
• STRYV Collective is not liable for lost or damaged return parcels

Step 5: Receive Your Store Credit Once we receive and inspect your return (typically 5-7 business days), we'll issue your Store Credit via email. Store Credits never expire!

Important Notes

• Items that don't meet our return conditions will be rejected and returned to you
• If a discount code was used, your Store Credit will reflect the discounted price paid

Questions? Contact our support team at info@stryvcollective.com